Gloss Syndicate Ltd

Shipping Policy

Last updated: 14 September 2026

1. Delivery availability

We deliver to the destinations shown on the relevant product page or during checkout. Delivery availability may depend on the product, destination and applicable transport restrictions.

Certain liquids, aerosols, chemical products or other regulated goods may not be available for delivery to every location.

2. Delivery charges and times

Available delivery methods, charges and estimated delivery periods will be displayed before you place your order.

Delivery estimates begin after an order has been accepted. Unless a specific delivery date has been expressly agreed, delivery dates are estimates rather than guaranteed deadlines.

Where no different delivery period has been agreed, UK consumer orders will be delivered without undue delay and normally no later than 30 days after the contract is formed.

3. Order processing

Orders are subject to payment authorisation, product availability and any required safety, age, identity or fraud-prevention checks.

An order acknowledgement does not confirm dispatch. We will confirm when an order has been accepted or dispatched.

4. Delivery address

You are responsible for providing a complete and accurate delivery address. Please check your delivery details carefully before submitting your order.

If you notice an error, contact store@gloss-syndicate.com as soon as possible. We cannot guarantee that an address can be changed after dispatch.

Additional costs caused by an incorrect or incomplete address, refused delivery or failure to collect a parcel may be charged where permitted by law.

5. Delayed or lost deliveries

If delivery is delayed, we will take reasonable steps to investigate and minimise the delay.

If we cannot deliver within an agreed essential deadline, or fail to deliver within an additional reasonable period where required, you may have the right to cancel the affected order and receive a refund.

If an order is confirmed as lost in transit, we will offer an appropriate replacement or refund.

6. Risk and receipt of delivery

For consumer orders, responsibility for the products remains with us until they are physically delivered to you or to a person nominated by you.

Where you instruct a carrier to leave a parcel in a specified safe place or with a nominated person, delivery to that location or person may constitute completed delivery.

7. Damaged, leaking or incorrect deliveries

If a parcel arrives visibly damaged, leaking, incomplete or contains an incorrect product, contact us as soon as reasonably possible at store@gloss-syndicate.com.

We may request photographs of the parcel, packaging, product and batch code to help investigate the issue. This does not restrict your statutory rights.

Do not return a leaking or potentially hazardous product through an ordinary postal service. We will provide appropriate instructions.

8. International delivery

International orders may be subject to customs procedures, import duties, local taxes or carrier charges.

Where these charges are not included in the price paid at checkout, this will be indicated before purchase where required. The recipient may be responsible for paying charges imposed by the destination country.

Delivery times may be affected by customs inspections and other matters outside our reasonable control.

9. Returns

Shipping returns are governed by our Returns & Refunds Policy. Our registered office is not a returns address. Please contact us before returning any product.

10. Contact

For shipping enquiries, contact:

Gloss Syndicate Ltd
Email: store@gloss-syndicate.com
Company number: 17375977

Nothing in this Shipping Policy restricts any mandatory consumer rights available under applicable law.